Welcome to KOI CO., your premier destination for handcrafted and well selected jewelry. We want to ensure you have a seamless and enjoyable shopping experience, which is why we’ve outlined our Shipping Policy below.

1. Shipping Destinations

KOI CO. offers shipping to customers in New Zealand and Australia.

2. Shipping Options and Costs

a. New Zealand Orders:

• Orders over $89 NZD qualify for free standard shipping.
• For orders under $89 NZD, standard shipping is available at a flat rate of $5-$10 NZD.

b. Australian Orders:

• Orders over $100 NZD qualify for free standard shipping.
• For orders under $100 NZD, standard shipping is available at a flat rate of $25 NZD.

3. Shipping Times

a. New Zealand Orders:

• Standard Shipping:1-4 business days

b. Australian Orders:

• Standard Shipping: 5-10 business days

*Please note that shipping times are estimated and may vary due to factors beyond our control, such as customs processing and local postal services.

4. Order Processing

a. Orders are typically processed within 3 business days of receiving payment and will be shipped as soon as possible.

b. You will receive a confirmation email with tracking information once your order has been shipped.

5. Tracking Your Order

a. To track your order, please use the tracking information provided in your confirmation email.

6. International Shipping

a. Currently, KOI CO. only ships to New Zealand and Australia. We do not offer other international shipping at this time.

7. Shipping Address

a. Please ensure that the shipping address you provide during checkout is accurate. KOI CO. is not responsible for orders shipped to incorrectly provided addresses. Any additional shipping charges incurred due to address errors will be the responsibility of the customer.

8. Delivery

a. Once your order has been shipped, KOI CO. is not responsible for any delivery delays, loss, or damage caused by the postal service or courier. However, we will work diligently to resolve any shipping issues that may arise.

9. Customs and Duties (For International Orders)

a. For Australian customers, please note that any customs duties or taxes applied by Australian authorities are the responsibility of the recipient.

10. Contact Us

a. If you have any questions or concerns regarding our Shipping Policy or the status of your order, please feel free to contact us at info@koico.co.nz

Thank you for choosing KOI CO. Handmade Jewelry. We appreciate your support and trust in our products. If you need further assistance or have any inquiries, please don’t hesitate to reach out to our dedicated customer service team.