Privacy Notice

Effective Date: 1st  September, 2023

At KOI CO.  (“we,” “our,” or “us”), we value and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our products and services on our website (collectively, the “Services”).

By using our Services, you consent to the practices described in this Privacy Policy. Please read this document carefully to understand our policies and practices regarding your personal information.

1. Information We Collect

We collect various types of information to provide and improve our Services. The types of information we collect may include:

• Personal Information: This may include your name, email address, postal address, phone number, payment information, and other identifiable information you provide when making a purchase or contacting us.

• Transaction Information: Details about your purchases, order history, payment methods, and billing information.

• Usage Information: Information about how you interact with our Services, such as your browsing history, the pages you visit, and actions you take within the Services.

• Device Information: Information about the device you use to access our Services, such as device type, operating system, browser type, IP address, and unique device identifiers.

• Communication Information: Records of your interactions with us, including customer support inquiries and feedback.

2. How We Use Your Information

We use your personal information for various purposes, including:

• Fulfilling orders and providing customer support.
• Processing payments and preventing fraudulent transactions.
• Sending order confirmations, shipping notifications, and updates.
• Sending promotional and marketing communications, if you’ve opted in to receive them.
• Analyzing and improving our Services, including customization and enhancement of user experience.
• Complying with legal obligations and enforcing our policies.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with certain trusted third parties for specific purposes, including:

• Service Providers: We may share your information with third-party service providers who assist us in operating and improving our Services, such as payment processors, shipping partners, and IT service providers.

• Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.

• Protecting Rights and Safety: We may share your information to protect the rights, safety, and property of KOI CO., our customers, or others

4. Cookies & Our Cookie Policy

Cookies are small data files stored on your device when you interact with websites. We use cookies and similar technologies to enhance your browsing experience and collect information about how you use our Services. By using our website, you consent to our use of cookies in accordance with our Cookie Policy.

• Types of Cookies: We use essential cookies for website functionality and security. We also use analytical and performance cookies to gather usage data and improve our Services. Additionally, we may use marketing cookies to personalize your experience and deliver relevant ads.

• Managing Cookies: You can adjust your browser settings to control or block cookies. However, please note that blocking certain cookies may impact the functionality and performance of our website.

5. Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet is 100% secure, so we cannot guarantee absolute security.

6. Links to Third-Party Websites

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children’s Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us to have it removed.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on our website. Your continued use of our Services after such modifications will constitute your acknowledgment of the modified Privacy Policy.

9. Your Choices

You have the right to:

• Opt out of receiving marketing communications.
• Access, update, or delete your personal information (subject to legal and operational constraints).
• Withdraw your consent for us to process your information, if applicable.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, you can contact us at info@koico.co.nz.

Thank you for entrusting KOI CO. with your personal information. We are committed to protecting and respecting your privacy.