Welcome to KOI CO., your premier destination for handcrafted and well selected jewelry. Before you start shopping, please take a moment to carefully review our Terms and Conditions. By using our website and making purchases, you agree to be bound by these terms and conditions.

1. New Zealand Consumer Law Requirements

Our goods and services are provided in accordance with the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, known as the “New Zealand Consumer Law.” These laws provide you with certain guarantees that cannot be excluded. You are entitled to a replacement or refund for goods that fail to meet the minimum statutory guarantees set out in the Consumer Guarantees Act 1993, as per that Act.

In addition to the rights conferred by New Zealand Consumer Law, the express warranties and policies set out in these Terms and Conditions apply.

2. Product Information

a. Product Descriptions: We make every effort to provide accurate and detailed information about our handmade jewelry products, including descriptions, images, and pricing. Please note that slight variations may occur due to the artisanal nature of our products.

b. Pricing: All prices listed on the Site are in New Zealand Dollars and include applicable taxes. Shipping and handling charges, if any, will be calculated and added during the checkout process.

3. Ordering and Payment

a. Placing Orders: When you place an order through our Site, you are making an offer to purchase the selected products. We reserve the right to accept or decline your order for any reason.

b. Payment: We accept various payment methods as indicated on the Site. Payment is due at the time of placing the order. Your payment information will be securely processed, and your personal information will be treated in accordance with our Privacy Policy.

4. Shipping and Delivery

a. Shipping: We offer shipping to New Zealand & Australia. Shipping options, estimated delivery times, and costs are displayed during the checkout process. Please review our Shipping Policy for more information.

b. Delivery: While we endeavor to meet estimated delivery times, please understand that delays may occur due to unforeseen circumstances. We are not liable for any such delays.

5. Change of Mind Policy

Our Change of Mind Policy allows for refunds on eligible purchases.To be eligible for a refund under this policy:

• You must return the goods within 7 days once you have receive the product.
• The goods must be in “As New Condition,” which means they have not been worn, and are in pristine condition with no damage, scratches, or signs of wear.
• You must provide proof of purchase and return the item with its original packaging and all associated paperwork.

You are responsible for all postage and/or shipping costs, including customs and duties costs if applicable, when returning items under the Change of Mind Policy.

6. Warranties Offered by KOI CO.

KOI CO. offers warranties on its products as detailed in separate warranties provided to customers. Refer to our specific warranties for detailed information.

7. Returns and Refunds for Faulty Items

a. Returns: We accept returns within 30 days from the date of delivery for items that are defective or damaged. Please refer to our Returns Policy for detailed instructions on how to initiate a return.

b. Refunds: Refunds will be issued in the original form of payment upon receiving and inspecting the returned item. Shipping and handling charges are non-refundable.

8. Intellectual Property

All content on the KOI CO. website, including text, images, logos, and graphics, is protected by intellectual property laws and is the property of KOI CO. You are prohibited from using, reproducing, or distributing any content without our prior written consent.

9. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information.

10. Limitation of Liability

KOI CO. shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use or inability to use our Site, products, or services.

11. Changes to Terms and Conditions

KOI CO. reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective upon posting on the Site. Your continued use of the Site after such changes constitutes your acceptance of the modified terms.

Thank you for choosing KOI CO. Handmade Jewelry. Should you have any questions or concerns, please don’t hesitate to contact us at info@koico.co.nz